Amazing Lenovo Support Experience
My Lenovo Thinkpad T61p died today, but I'm still in a good mood. I've never had such a positive experience calling any company's support line before.
Finding the phone number for Lenovo was a bit of a hassle, but everything else was painless. I spent less than two minutes in the call queue before talking to a human being. Lenovo was careful to mention several times that they were transferring me to their Georgia call center. The cynical might suspect they meant the eastern European nation, but I'm inclined to believe it really was the state. The person I spoke with had an American accent and understood everything I said. He wasn't blindly following a script, but actually listened to what I said and responded appropriately. Within a minute he had decided to replace the entire mainboard. No hassle!
I've recommended Lenovo before because of the quality of the Thinkpad. Now I can add the amazing support. IBM's hand off to Lenovo scared me a little, but they seem to be doing an excellent job. Let's hope it stays that way.